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- March 8, 2023
9:00 am - 5:00 pm
Engage with other shift leaders and learn about your role and responsibilities. Explore the transition from individual contributor to leader of others.
Learn about behavioral style preferences, emotional intelligence, and communication that builds trust and respect and authentic connections with guests and crew.
Learn about pre, during and post shift operations and how to use motivation, decision making and delegation skills to build shift team success and achieve shift targets.